We want you to love your jewelry. If for any reason you’re not completely satisfied with your purchase, we’re here to help.
1. Return Eligibility • Returns are accepted within 7 days of the delivery date. • Items must be unworn, unused, and in their original packaging. • Proof of purchase (order number or receipt) is required. • Custom or personalized items are non-refundable unless defective or damaged upon arrival.
2. How to Initiate a Return • Email our customer support team at sales.glister2020@gmail.com within 7 days of receiving your order. • Include your order number and reason for return. • We’ll provide a return authorization and instructions for sending your item back.
3. Refunds • Once we receive and inspect your return, we will issue a refund to your original payment method within 7–10 business days. • Shipping fees are non-refundable unless the return is due to an error or a defective item. Exchanges • We offer exchanges for a different size or item of equal value. • To initiate an exchange, follow the same process as a return.
4. Damaged or Defective Items • If your item arrives damaged or defective, please contact us Same days of delivery with photos of the product and packaging. We’ll replace the item promptly. Non-Returnable Items • Gift cards • Final sale items • Promotion items • Custom or engraved jewelry (unless faulty)
